Browser, device, and network requirements
Prepare a supported web environment for daily CRM and communication work.
- For
- Workspace users and IT administrators
- Owner
- Customer operations
- Outcome
- Sign in and complete the required customer workflow without browser, device, or network blocks.
- Last verified
- 2026-08-30
- Next review
- 2026-11-28
- Status
- supported
Sakhaa is a web application. Use a current browser, allow required sign-in and provider flows, and test communication devices before customer work begins.
Prepare the browser
- Use a current stable version of Chrome, Edge, Firefox, or Safari.
- Enable JavaScript, secure cookies, local storage, and pop-ups for approved sign-in flows.
- Do not use an unsupported embedded browser for provider consent.
- Test keyboard navigation and browser zoom for each required workflow.
Prepare the network and devices
- Allow HTTPS and secure WebSocket access to Sakhaa and approved provider domains.
- Allow microphone access only for users and pages that require calling.
- Confirm headset, input, output, time zone, and system clock before calling work.
- Review company firewall, proxy, content filter, and identity-provider restrictions.
Recover a local environment problem
- Confirm that the same action works in a current private browser window.
- Disable only the extension that might block the page, then retest.
- Confirm the system clock, network, and provider login state.
- Contact support with the browser version, device type, page, time, and safe error text.