Social channels
Bring Instagram, Facebook, web chat, and web call surfaces into the same customer context.
- For
- Revenue teams and channel admins
- Owner
- Communication operations
- Outcome
- Route supported social and website conversations into Sakhaa.
- Last verified
- 2026-08-30
- Next review
- 2026-11-28
- Status
- supported
Each channel has its own settings and automation controls, but the team should still be able to understand who is being contacted, who owns the conversation, and what happens next.
Choose the right surface
- Use the channel workbench for active conversation work.
- Use Details when you need the conversation context.
- Use Settings for connection, identity, and channel behavior.
- Use automation pages for rules, bots, replies, labels, and sync.
Before you connect a channel
- Confirm the correct workspace and channel identity.
- Decide who owns inbound conversations.
- Define the fallback when a rule cannot answer or route the message.
- Test one inbound and one outbound path with no customer impact.
- Monitor the conversation record after activation.