WhatsApp journeys
Use bots, flows, sequences, auto-responders, and enrollments without losing the customer thread.
- For
- Managers and automation operators
- Owner
- Automation product
- Outcome
- Build and monitor a WhatsApp journey with safe recovery.
- Last verified
- 2026-08-30
- Next review
- 2026-11-28
- Status
- supported
WhatsApp journeys let teams move from a one-off reply to a repeatable conversation path. Keep the handoff to a person explicit and make the waiting state visible.
Pick the right tool
- Bots are for guided, stateful conversation paths.
- Flows are for structured input and branching.
- Sequences are for timed outbound steps and enrollments.
- Auto-responders are for bounded, repeatable replies.
- The shared conversation remains the source of truth for the customer context.
Design the handoff
- Define when the system stops and a person owns the next step.
- Show the waiting or paused state to operators.
- Preserve the selected bot or journey version for the active run.
- Require a deliberate takeover when somebody changes the owner.
- Review the conversation after the handoff, not only the builder preview.