Connect Instagram

For: Company admins and integration owners
Owner: Integration operations
Outcome: Test, monitor, recover, rotate, and disconnect Instagram safely.
Last verified: 2026-08-30
Next review: 2026-11-28
Status: supported

Route supported Instagram conversations into the correct Sakhaa inbox. This guide uses the current supported Sakhaa setup surface and keeps provider-owned approval and availability separate.

Prepare the connection

Meta and Samvaad connection and webhook requirements apply.

Use the customer-owned Meta business and Instagram professional account.
Confirm the linked page, requested access, webhook state, and routing owner.
Use a provider test account and confirm identity matching and one inbox conversation.

Connect and prove health

Open /app/instagram/settings in the correct workspace.
Save the oauth or linked provider configuration only in the protected setup surface.
Use a provider test account or website test session without customer data.
Confirm this healthy result: The test conversation appears once in the expected inbox and customer record.

Use synthetic data and an approved test identity. Do not use customer traffic only to prove a connection.

Monitor and recover

Monitor: Review provider link, webhook state, routing, identity matching, and recent failures.
Recover: Repair the provider link or routing and retest with a new test identity.
Rotate: Reconnect OAuth or rotate provider credentials before the old access is revoked.
Disconnect: Disable the website widget or provider intake before removing the Sakhaa connection.
Limits: Meta and Samvaad connection and webhook requirements apply.
Fallback: Disable new channel intake and route approved conversations to the existing inbox or manual owner.

Support boundary

Sakhaa supports the CRM configuration and product behavior. The provider controls account approval, billing, quotas, and external service availability.

Record the provider, workspace, approximate time, safe error code, expected result, and actual result.
Do not include passwords, access tokens, API secrets, message content, or unnecessary customer data.