Troubleshoot login and access
Resolve sign-in, workspace, role, team, and permission problems.
- For
- Workspace users and support owners
- Owner
- Identity and access
- Outcome
- Identify the failure state, recover without duplicate work, or contact support with safe evidence.
- Last verified
- 2026-08-30
- Next review
- 2026-11-28
- Status
- supported
Start from the visible symptom, the affected workspace, and the approximate time. Confirm the current state before repeating an action.
What you can see
- Sign-in fails or returns to the login page.
- The user opens the wrong workspace or cannot see an expected page.
- An action is denied or a record is outside the user scope.
Check the current state
- Confirm the exact sign-in address and reset the password through the approved path when required.
- Confirm the intended company workspace and that the user is active.
- Confirm the role, team, record owner, and exact product route.
- Test one action the role should allow and one action it should deny.
Recover safely
- Correct the user membership, role, team, or ownership through a company admin.
- Use a current browser and complete provider sign-in outside an embedded browser.
- Remove temporary access after the approved work is complete.
Do not borrow another user account or grant company-admin access only to bypass an unclear error.
Contact support
Send the workspace, page, approximate time, safe error code, expected result, actual result, and checks already completed.
- State whether you repeated the action and whether it can create an external side effect.
- Do not send passwords, tokens, API secrets, webhook secrets, message content, or unnecessary customer data.